Humber Recruitment are proud to be recruiting for the position of Freight Forwarder, for a valued client.

The ideal candidate will:

• Provide an excellent customer service experience for their customers, including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
• Have the ability to follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
• Work closely with internal and external customers.
• Cost control.
• Complete month end department compliance.
• Input Customs entries.
• Assist senior forwarders, supervisors and line manager where required.
• Ensure best practice models are adopted.
• Operate within companies QA system.
• Assist sales and management with customer development.

Preferred experience and knowledge:

• Business related experience
• Proven customer service record and experience
• Proven operational experience

Essential technical skill:

• Thorough understanding of customer needs
• Knowledge of the international transportation and logistics industry, in export Air Sea Road operations
• A knowledge and understanding of financials and impact on business
• A good knowledge of IT systems and processes used in the transport sector
• Educated to GCSE/O level standard or equivalent

The ideal candidate will be:

• Team oriented
• Customer service driven
• Competent in reading/understanding SOP/procedure.
• Flexible in approach
• Target driven