ECITB SMTD – Module 2A: Managing Teams & Individuals

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Course Content

To help Supervisors understand their own development needs and ways to meet them, the concept of emotional intelligence and how to apply it, leadership styles and team dynamics, how to gain influence and credibility with their team. Employment legislation in the context of planning and recruitment and negotiation skills to reduce resistance and mediate the conflict.


This module aims to introduce Supervisors to effective ways they can lead and influence their team.

Course structure

  • Leadership
  • Giving Clear Job Instructions
  • Checking Understanding
  • Using Praise and Recognition
  • Feedback
  • Developing Individuals
  • Performance Management


2 days


£290.00 +VAT per person