ECITB SMTD – Module 2B: ECITB Managing Teams & Individuals

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Course Content

This second module in Managing Teams and Individuals aims to help supervisors understand the role of formal Appraisal systems, setting SMART Objectives, preparing written and verbal reports, training needs analysis, job instruction and training effectiveness review techniques. Presenting information in Toolbox Talks and dealing with multicultural audiences.


This module aims to introduce Supervisors to the practical tools used to lead a team including planning, appraisal, development and reporting.

Course structure

  • Team development
  • Emotional Intelligence
  • Employment Law
  • Negotiation Skills
  • Management Reporting
  • Diversity
  • Delegation
  • Decision-making


2 days

Humber Recruitment and Training
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