ECITB SMTD – Module 5: Becoming an Effective Communicator

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To help Supervisors understand how to communicate effectively, particularly in challenging situations: Demonstrating confidence, recognising and dealing with performance issues, managing difficult people; conflict management and toolbox talks – effective engagement.

This module aims to help supervisors communicate effectively in a range of situations including performance and conflict management and toolbox talks.

Course structure

  • Performance Management
  • Managing Difficult Situations
  • Making Toolbox Talks effective


1 day

Humber Recruitment and Training
Allied Protek Building, Armstrong Street, Grimsby, DN31 1XD.

Contact us: 01472 729914


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