ECITB SMTD – Module 5: Becoming an Effective Communicator

Category:

Description

Course Content

To help Supervisors understand how to communicate effectively, particularly in challenging situations: Demonstrating confidence, recognising and dealing with performance issues, managing difficult people; conflict management and toolbox talks – effective engagement.

Benefits

This module aims to help supervisors communicate effectively in a range of situations including performance and conflict management and toolbox talks.

Course structure

  • Performance Management
  • Managing Difficult Situations
  • Making Toolbox Talks effective

Duration

1 day

Cost

£130.00 +VAT per person
£995.00 +VAT for a group of 1-12 people