Description
Course Content
To help Supervisors understand how to communicate effectively, particularly in challenging situations: Demonstrating confidence, recognising and dealing with performance issues, managing difficult people; conflict management and toolbox talks – effective engagement.
Benefits
This module aims to help supervisors communicate effectively in a range of situations including performance and conflict management and toolbox talks.
Course structure
- Performance Management
- Managing Difficult Situations
- Making Toolbox Talks effective
Duration
1 day
Cost
£140.00 +VAT per person
