To help Supervisors understand how to communicate effectively, particularly in challenging situations: Demonstrating confidence, recognising and dealing with performance issues, managing difficult people; conflict management and toolbox talks – effective engagement.
ECITB SMTD – Module 5: Becoming an Effective Communicator
This module aims to help supervisors communicate effectively in a range of situations including performance and conflict management and toolbox talks.
Course structure
- Performance Management
- Managing Difficult Situations
- Making Toolbox Talks effective
Duration
1 day
Humber Recruitment and Training
Allied Protek Building, Armstrong Street, Grimsby, DN31 1XD.
Contact us: 01472 729914
Email: training@humberresourcetraining.co.uk
