ECITB SMTD – Module 5: Becoming an Effective Communicator


Course Content

To help Supervisors understand how to communicate effectively, particularly in challenging situations: Demonstrating confidence, recognising and dealing with performance issues, managing difficult people; conflict management and toolbox talks – effective engagement.


This module aims to help supervisors communicate effectively in a range of situations including performance and conflict management and toolbox talks.

Course structure

  • Performance Management
  • Managing Difficult Situations
  • Making Toolbox Talks effective


1 day


£130.00 +VAT per person
£995.00 +VAT for a group of 1-12 people