Business Support Officer

Humber Recruitment are pleased to be resourcing a Business Support Officer for a new client of ours in Grimsby.

General Information

The normal hours of work are 37.5 per week, or those necessary to fulfil the requirements of the position. There will be a requirement to work outside the normal 9 to 5, Monday to Friday, working week, including frequent evenings and weekends. This will mean working flexibly across the week, to suit the needs of both the role and the individual. Pre-opening and before the site is built, there will be elements of flexible working. In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

The Role

Are you looking for a role where you can make a real impact behind the scenes? We’re on the hunt for a hands-on, energetic, and super-organised Business Support Officer who’s ready to roll up their sleeves and tackle a fast-paced, ever-changing environment! No two days will be the same as you help keep our clients’ operations running smoothly. Working closely with the Head of HR & Operations, you’ll support key functions like finance, payroll, HR, IT, systems and data management, and office administration while supporting the First Impressions Team in creating a welcoming environment for staff, members, and young people. If you’re a problem-solver who thrives in a fast-paced setting, loves organisation, and wants to grow your skills while making a difference, we’d love to hear from you!

Employee Expectations

• Be a role model for young people, present a positive ‘can-do’ attitude, and take personal responsibility for your actions.
• Work within the charity’s performance framework and live the values of the client and its overall network. You will be expected to contribute to a culture of high performance, continuous improvement, and a young person first, team always ethos.
• Represent and promote the client positively and effectively in all dealings with internal colleagues and external partners, and assist with any promotional activities and visits that take place.

Job Description

Key Responsibilities

OFFICE MANAGEMENT

• Oversee day-to-day office operations, including ordering supplies and ensuring smooth administrative processes
• HR Support: Assist in recruitment, HR administration, learning & development, staff onboarding, and maintaining HR records and compliance
• Data & Systems Management: Maintain and update key systems (Salesforce, Kronos, and others), ensuring data accuracy, compliance, and analysis for decision-making
• GDPR & Compliance: Support GDPR compliance, audits, and reporting while ensuring company-wide adherence to data protection policies
• Room & Resource Bookings: Manage booking systems for rooms, meetings, transport, and other resources

FINANCE AND PAYROLL

• Finance Support: Assist with cash handling, purchase orders, invoicing, and approvals in collaboration with the Head of HR & Operations
• Payroll duties: Support with payroll, ensuring timely payments. Accurate records and resolving related queries
• Audit Support: Assist with audits as required, ensuring the accurate preparation and submission of relevant information in line with organisational and regulatory requirements

RECEPTION AND MEMBERSHIP

• Reception & Enquiries: Manage phone, email, and in-person enquiries, ensuring a professional and welcoming environment for all visitors. Support the reception team as needed
• Membership Management: Support membership registrations, ensuring accurate data entry and record-keeping
• Database Accuracy & Compliance: Maintain database accuracy while ensuring GDPR compliance
• Customer Support: Assist young people and parents with membership queries, providing clear and helpful guidance

IT & COMMUNICATIONS SUPPORT

• IT Support: Ensure smooth operations of IT & systems, troubleshooting and reporting basic issues
• Data & Systems Management: Maintain and manage key systems (Salesforce, Kronos, and others), ensuring data accuracy, compliance, and analysis for decision-making
• Systems Champion: Be trained to become our systems champion, provide and support training for the team

SAFEGUARDING

• Policies: Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct, health and safety and equality and diversity. Ensuring that this is reflected in all aspects of the role
• Safeguarding: To be alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and to report any child protection concerns to the designated Safeguarding leads following the appropriate policies, procedures, and practices

Person Specification

Applicants will be expected to demonstrate the experience, skills, knowledge and aptitudes listed below throughout the recruitment process. However, if you don’t meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. Why?

Studies have shown that women and Black, Asian, Mixed Race & other ethnically diverse people are less likely to apply for jobs unless they meet every single criterion/competency. The client and its network are dedicated to driving change and to building diverse, inclusive, and authentic workplaces, so if you’re excited about this role but your past experience doesn’t align perfectly, please tell us how your experience is transferable.

YOU MAY BE JUST THE RIGHT CANDIDATE!

EXPERIENCE

• Customer service experience in a fast-paced environment or charity setting
• Strong organisational skills with the ability to multitask, manage schedules, and keep office operations running smoothly
• Familiarity with basic finance processes, including accounts and budgeting
• Hands-on experience using HR functions, including onboarding and training staff on systems and standard operating procedures, contributing to the smooth and efficient running of the site (advantageous)

SKILLS, KNOWLEDGE AND ATTRIBUTES

• The ability to use and maintain office systems and contact databases (for example, MS Systems or Salesforce.) Having a proactive approach to supporting staff with IT systems and processes, identifying areas for improvement
• A warm, welcoming personality that makes everyone feel at home with excellent communication skills, both face-to-face and over the phone or email
• A collaborative approach, with the ability to work closely with different teams at different levels
• Thrives in a fast-paced, dynamic environment, with an eye for detail and stays calm under pressure
• Ability to work on own initiative and as part of a team, maintaining a proactive approach and can-do attitude
• A Passion for Young People: A genuine enthusiasm for working in a youth environment

SPECIAL REQUIREMENTS

• Qualifications in a related field (e.g, HR, Business, or Finance) are advantageous but not essential and relevant experience will also be considered.

BENEFITS

• Workplace pension
• Free gym access (once the Site opens)
• Access to the client’s Talent Academy, bespoke training and mentoring
• Access to the employee assistance programme (once the site opens)
• Birthday holiday leave

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

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