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CRM System Implementation Lead

CRM System Implementation Lead

  • Ref No.

    HR293

  • Salary

    £20 Per Hour

  • Location

    Grimsby

  • Job Type

    6 Month Contract

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Humber Recruitment are sourcing a CRM System Implementation Lead for a valued client of ours based in Grimsby.

 

Values:

The client has an inclusive culture encompassing the following values which are at the heart of everything we do.  The values are:

  • Valuing People
  • Honesty
  • Striving for Continuous Improvement
  • Openness
  • Commitment
  • Behaving with Integrity

Purpose of the Role:

To lead the successful implementation of the Economy & Funding team Customer Relationship Management (CRM) System, ensuring it meets organisational and service user needs.

To act as the principal liaison between ICT teams and the Economy and Funding Team throughout the lifecycle of the project, ensuring effective planning, coordination, and delivery of project outcomes.

To support business change by coordinating testing, training and smooth transition into business-as-usual operations.

Main Responsibilities

  • Lead the end-to-end delivery of the Economy & Funding Team Customer Relationship Management (CRM) system in accordance with agreed project governance, scope and objectives
  • Develop and maintain detailed project plans, timelines, and documentation to ensure delivery within agreed timescales, budgets and quality standards
  • Act as primary liaison between the ICT team, Economy and Funding Manager and end users to ensure clear communication and coordinated delivery of project activities
  • Gather, analyse, and document CRM requirements in collaboration with service users to ensure the CRM system meets operational and customer service needs
  • Coordinate and oversee system configuration, testing, and quality assurance activities to ensure functionality aligns with specified requirements
  • Manage change control processes, assessing and approving system or process changes in line with project governance and risk management frameworks
  • Develop and deliver training and user guidance to support effective adoption and use of the CRM system within Economy & Funding
  • Lead stakeholder engagement and communication throughout the project lifecycle, ensuring alignment, transparency, and support from the key stakeholders
  • Monitor and report on project progress, risks, and issues, providing regular updates to management
  • Work collaboratively with the ICT service to ensure integration of the CRM system with existing digital platforms and business systems
  • Support the transition from project delivery to business-as-usual operations, ensuring appropriate handover, documentation and post implementation review
  • Promote a culture of continuous improvement by identifying opportunities to enhance customer experience, data quality, and service efficiency through effective CRM use

Employee Specification

Experience Essential or Desirable Measured
·         Experience of delivering projects within budget and a specified timeframe. E A/I
·         Experience of manipulating CRM systems to ensure they are utilised to best advantage. E A/I
·          Proven experience of data analysis and interpretation. E A/I
·         Experience of developing and delivering systems, including user training. E A/I
Knowledge Essential or Desirable Measured
·       Knowledge of codes of practice and operating procedure both general and service specific e.g. data protection, confidentiality, information security. E A
Skills and Abilities Essential or Desirable Measured
·         Advanced level of ICT technical knowledge, for example understand the way that databases are set up.

 

 E A/I
·         Ability to respond flexibly to build, lead and motivate individuals and teams to address complex and changing challenges. E A/I
·         Excellent communication skills both verbal and written, along with excellent interpersonal skills with the ability to handle conflict. E A/I
·         Effectively managing change and implementing new ways of working, including horizon scanning. E A/I
·         Planning, prioritising and organising work to meet deadlines.

 

 E A/I
Training and Qualifications Essential or Desirable Measured
·         Educated to degree level or equivalent or equivalent knowledge, skills and experience. E A
Working Arrangements    
·         Flexible to meet the needs of the service. E I

Hours of work

30 hours over 4 days per week

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

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CRM System Implementation Lead vacancy in Grimsby from Humber Recruitment

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