Humber Recruitment are resourcing a Forwarder for a new client of ours based in the Heathrow area of London.

Objective / Purpose of the Job

The forwarder is part of the above department/ branch. To provide an excellent customer service experience for the client’s customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Key Activities / Accountabilities

• Completion of end-to-end forwarding activities as the individual role requires
• Follow strict and time-sensitive SOPs/KPIs to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS Office as requested
• Ensure invoicing, job costing, CIA, Netting and milestones are updated within the required timeframe
• Month-end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer-specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain a clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Person Profile

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience
• Proven customer service record and experience
• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs
• Knowledge of the international transportation and logistics industry, in export Air Sea Road operations
• Knowledge and understanding of financials and their impact on business
• Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for the smooth operation of business

Required Behavioural Competencies

• Result-oriented and driven to achieve goals and meet targets
• Problem-solving skills
• Ability to read and understand an SOP
• Customer service driven
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes
• Team oriented
• Quality focus
• Flexible in approach and happy to work shifts as required including weekends

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

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