Operations Supervisor
Ref No.
HR121
Salary
Negotiable - Dependent On Experience
Location
Immingham
Job Type
Full Time - Permanent
Humber Recruitment are resourcing an Operations Supervisor for our client based in Immingham.
Position Summary
This position is responsible for covering all operational aspects of the international and domestic freight requirements of the Immingham branch relating to road transport. This will include all road freight done by the Client for domestic and land transportation for both import and export shipments.
Compliance
Understands and complies conscientiously with company standards, guidelines and policies, including but not limited to QA, Health & Safety, Aviation Security, Compliance, HMRC Regulations etc.
You are required to operate within:
- Client’s QHSE, human resources and standard operating procedures
- Legal requirements including but not limited to dangerous goods, customs, quarantine and transport security
- Code of Conduct and Corporate Compliance guidelines
- Customers policies and procedures
Quality, Health, Safety and Environment
- Report all hazards, near misses and events immediately
- Comply with the requirements of the Client’s QHSE Management System and assist the organisation on occasion in times of emergency.
- Maintain a high standard of work quality through accuracy and efficiency when completing tasks
Behaviours
You are required to behave in an appropriate manner while representing the Client in accordance with all company policies and procedures.
In addition, you are required to demonstrate the following behaviours:
| BEHAVIOUR | MEASURES |
| Teamwork | Recognise the impact you have on others and the value they bring to the team. Ability to work together to ensure everyone achieves their goals, carries their own share of responsibilities and helps and acknowledges other’s work needs |
| Responsibility and Accountability | Ability to accept responsibility and make decisions |
| Time Management | Ensuring that tasks are completed on time through efficient organisation and planning |
| Work Quality | Maintaining a high standard of work quality through accuracy and efficiency when completing tasks |
| Communication | Uses an appropriate form of communication and ensures the message is clear, concise and understood while showing respect for others |
| Work Attitude | Displays a positive attitude, maintains a high degree of commitment and seeks continuous self-improvement |
| Appearance | Maintaining a smart and professional appearance at all times |
| Timekeeping & Attendance | Ensuring you arrive at work on time and are punctual throughout the day. Regularly attending work and complying with the Sickness policy |
| SUPERVISORY BEHAVIOUR | MEASURES |
| Leadership Ability | Guide the group towards its goals, seeing that all involved parties of the team are productive, and resolve problems as they arise |
| Development of People | Provide opportunities for all parties to learn and improve their ability. Assigns work objectively |
| Assertiveness & Decision Making | Able to make decisions, including unpopular ones. Implement decisions; own actions reflect these decisions |
| Delegation & Supervision | Delegates tasks and responsibilities, gives clear instructions, monitors the achievements of objectives and department KPI’s recognises good performance and supports team goals |
| Planning and Organisation | Plan, prioritise, organise and manage the road product for successful delivery including effective change management. |
Position Responsibilities
The Operations Supervisor is responsible and accountable for (but not limited to) the following:
- Overseeing the day-to-day operational management of the road freight, liaising with the teams in our other depots and ensuring good and efficient planning.
- Liaising with the finance department to ensure effective facilitation with accounts.
- Managing the performance of the road freight and assisting with the supervision of new employees by coaching and mentoring as the business grows.
- Providing support and problem-solving options for problematic shipments and managing client expectations when issues arise.
- Ensuring information is communicated effectively to both external and internal customers/departments
- Negotiating with domestic transport, and Logistics services companies and managing the procurement of those services with ongoing review of performance and market cost analysis.
- Providing input and direct support to top-tier and key account clients.
- Implementing policies and plans to manage the international and local transport functions in line with QHSE and regulatory expectations.
- Preparing client-specific reports.
- Preparing and presenting shipment reports to key stakeholders.
- Liaising with clients and transport companies to coordinate collection and deliveries.
- Ensuring warehouse-specific requirements are maintained under CAA Aviation requirements
- Liaise with our sales teams to drive the road product forward as well as take a keen part in promoting the service(s).
Selection Criteria – Essential
- 3 – 5 years experience in managing road freight operations supporting a wide range of customers operating in the Oil & Gas sector, construction etc.
- Management/supervisory experience (minimum 3 years) with the ability to motivate and drive team members
- Good knowledge of road freight planning and use of planning tools (Timpex is used for road freight)
- General knowledge of freight forwarding, break bulk, heavy lift, over-dimensional and special project cargoes
- Strong problem-solving and leadership skills
- Confident in conflict resolution
- Advanced negotiation and relationship skills
- High level of interpersonal skills
- Positive and professional attitude
- Proficient in the Microsoft Office suite
- High attention to detail and strong planning and organising skills
- Ability to prioritise tasks effectively in a busy work environment
- Excellent communication skills both verbal and written
- Ability to work autonomously and within a team environment
Selection Criteria – Desirable
- In-depth knowledge of Road and Multi-Modal Freight Procedures
- Sound knowledge of Incoterms
- Previous experience managing and organising collections and distribution to/from our warehouse
Qualifications/Licences Required
- Current unrestricted driver’s licence
To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.