Support Manager

Humber Recruitment are resourcing a Support Manager for one of our clients to work across the Grimsby & Cleethorpes area on a full-time basis.

OVERALL OBJECTIVES

• To manage support supervisors, staff and services – providing a high-quality frontline service to those affected by domestic abuse
• To be responsible for developing, managing and leading a team that keeps the safety of victims of domestic abuse central to all processes
• To ensure that quality support services are delivered within the guidelines and policies of the organisation
• In the absence of the Managers, to deputise as necessary, to support both paid and unpaid staff

Project Management and Service Delivery

• To be responsible for the overall management of support supervisors, staff and services
• To work with the supervisors to ensure effective and appropriate support is outcomes-focused and is available to address individual risks and needs by undertaking case reviews/audits and supervisions
• To ensure the IDVA’s/Support Workers’ roles promote multi-agency working
• To work with supervisors to ensure case files and records (both electronic and paper) are accurate and complete, and that both are kept in compliance with requirements
• To oversee and support all staff concerning lone working procedures
• To oversee and support refuge staff with additional daily issues such as admission, occupancy, rent, warnings, evictions, the building, benefits, re-housing, etc
• To ensure that risk assessment/management procedures are followed, prioritising those most at risk
• To be the lead professional for child protection, MARAC and information sharing, ensuring that supervisors and staff understand and comply with the service’s safeguarding framework
• To remain up-to-date and compliant with all relevant legislation, including organisational procedures, policies and professional codes of conduct, in order to uphold standards of best practice
• To represent support staff at meetings, when required
• To assist in ensuring that services have efficient and effective systems to maintain a high standard of day-to-day operations, with full regard to Health & Safety legislation, support, risk assessments, etc
• To work at all times in accordance with the Confidentiality Policy of the Client, with due consideration for child protection issues
• To lead/attend both internal and external meetings and participate in local forums when required
• To be responsible for regular reviews of the service, which reflect input, output and outcome monitoring, funding streams and the views of stakeholders
• To ensure the service recognises the needs and concerns of a diverse range of victims/survivors, and addresses them appropriately by working proactively to ensure that a non-discriminatory service is accessible to all eligible clients
• To assist the Head of Services and Chief Officer in ensuring that services meet all the requirements of funders, contracts and legislation, for example, Housing Benefit, Local Authority, Charity Commission and Companies House
• To draw to the attention of the Head of Services, any issues which may impact on support staff, clients and/or the organisation
• When necessary, support the Head of Services in setting up and developing any new support projects
• To represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team
• To work in partnership with statutory and voluntary agencies to tackle the issue of domestic abuse
• To represent the service at local and national events; deliver training and presentations as required

Staff Management

• To manage and ensure supervisors are overseeing the day-to-day management of support work, ensuring appropriate and effective delivery of services to victims/survivors, including risk assessment, safety planning, referrals to other agencies and MARACs, etc.
• To be responsible for supervising, performance reviews, and learning and development opportunities of all support staff
• To ensure case file audits and reviews, including regular staff monitoring and spot checks, are being undertaken
• To ensure that services are adequately staffed at all times
• When necessary, to deal with any internal conflict, capability or disciplinary issues
• When necessary, participate in the recruitment, selection, induction and deployment of staff
• To manage and lead support staff meetings

Quality Management

• To contribute to annual service reviews, which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the support service
• To respect and value the diversity of the community in which the service works, providing a service that recognises the diverse needs of victims/survivors, ensuring it is accessible to all
• To implement and develop Performance Management systems for all support staff
• To contribute to the continuation, development and effectiveness of Support Services
• To report on support services to the Trustees as and when requested
• To assist with the development and review of relevant policies/procedures/systems
• To take part and represent support services in the Quality and Performance working group
• Ensure that all support staff work within the standards set by any current Quality Frameworks
• To ensure all required monitoring information is submitted to the appropriate bodies at the right time
• To manage and evaluate all OASIS electronic input, files and audits

Service User Involvement

• To support and develop the Service User Group, encouraging participation in the organisation
• To be responsive to service users’ formal and informal complaints
• To ensure that all service users are treated in a consistent, fair and empowering manner

General

• To ensure a safe and caring environment for staff, volunteers, visitors and service users
• At all times, to promote the service in a positive way
• To work on one’s own initiative when necessary, but to promote and support teamwork
• To be flexible in working hours in order to offer any emergency support to workers where necessary
• To take part in accredited IDVA training (Independent Domestic Violence Advocate)
• To undertake training and personal development activities as may be appropriate for the enhancement of the service and the continued professional development of the post holder
• To participate in additional Client activities and fundraising events
• To carry out any other duties commensurate with the level of this post

PERSON SPECIFICATION

Support Manager

As this position will include a base in our Client’s ‘women only’ spaces (inc. Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies)

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

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