Support Worker

Humber Recruitment are recruiting for an incredibly important role in Grimsby, an experienced Support Worker to provide high-quality support services.

As this position will include roles within ‘women only’ spaces (inc Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies).

Responsible to: Team Leader; Support Manager/Supervisor; Head of Operations

Salary: £25,603 Qualified (£24,394 Unqualified/trainee) per annum, FTE

Additional Pay/Hours

• Approx. 1 or 2 on-call shifts per month
• ‘On-Call’ Weeknight (Mon-Fri) £15 per night
• ‘On-Call’ Saturday/Sunday and BH £30 per night
• ‘Call Out’ £20 per hour

Work Base: All support workers will be based at varying locations across Grimsby & Cleethorpes. They will also work in varying locations for our drop-in services and may work in varying external agency locations.

About the Role

To provide a high-quality support services – ensuring victims and survivors receive an excellent standard of support that helps save lives and change lives.

Main Duties and Responsibilities

1. To receive referrals for Outreach service via Single Point Of Contact (SPOC), attempt contact within one working day and prioritise high-risk cases
2. To provide a high-quality and proactive front-line service to victims of domestic abuse
3. To address the safety of victims at risk of harm from intimate partners, ex-partners or family members, to secure their safety and the safety of their children
4. Ensure provisions of support are available and accessible 24 hrs a day
5. Deliver a pathway of care focusing on safety and protection to those at the highest risk of domestic homicide
6. Participate in an ‘on-call’ rota for all abuse services provided by the Client. The rota will be undertaken by staff across all support projects. (Approx. 1/2 nights per month)
7. To explain all options and enable service users to make informed decisions
8. To respond and record immediately to telephone calls, emails and enquiries in person
9. To provide ongoing emotional support to those experiencing abuse
10. To manage an open caseload of clients (Approx 25 per FTE), ranging from low to high risks and low to high support needs (inc complex needs clients); ensuring all support is regular, structured and appropriate to clients’ individual needs and includes safety, protection, risk management and ongoing support & future plans
11. To ensure support is delivered in a trauma-informed way
12. To be flexible with support hours according to the client’s needs, where necessary
13. To carry out and record DASH Risk Assessments and be fully responsible for any actions
14. To assess and provide support, ensuring all needs, risks and aspirations are recognised and recorded
15. To participate in MARAC research, updates, actions, feedback and meetings where necessary
16. When necessary, to support the client through the legal, criminal and civil justice systems; explaining procedures, their rights and encouraging involvement with legal support available
17. To provide and record a relevant, thorough, detailed and comprehensive safety plan for clients
18. To support the client in accessing the practical means required to communicate with other agencies via telephones/internet / Wi-Fi
19. To establish and practice good working partnerships and multi-agency work with other professionals and outside agencies
20. To work within a strict framework of safeguarding under the Client and local authority guidance
21. To offer housing support and/or resettlement support when necessary
22. To support the empowerment of the client and assist them in understanding the dynamics and complexities of abusive behaviours
23. To participate in a rota of drop-in/advice sessions provided by the Client in a variety of settings and locations
24. To work closely with other support workers and staff to ensure that the client has access to a full range of services provided by the Client
25. To support the client to explore ‘moving forward’ with their life, exploring opportunities, identifying needs, encouraging aspirations and developing these into meaningful future plans and goals
26. To participate and contribute to relevant client group sessions, where necessary
27. To take part in accredited IDVA training (Independent Domestic Violence Advocate)
28. To collect and monitor information. When requested, to participate in the evaluation of services
29. To promote and facilitate the consultation and involvement of service users
30. To keep clear and accurate records and maintain structured, confidential and up-to-date files on service users
31. To be responsible and accountable for individual case files and to take part in regular file reviews and spot-checks
32. When requested, to prepare and undertake client reports and/or provide feedback on their support

General Responsibilities

1. To work as a team member under the guidance and management of the Support Manager and/or the Head of Services
2. To participate in supervisions (with line manager & clinical) and appraisals
3. To participate in fundraising activities on behalf of the Client
4. To work alone and on their own initiative with due regard to our lone working procedures
5. To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly
6. To discuss any training personally identified in supervisions
7. To attend team meetings, external meetings and Trustee meetings as requested
8. To draw to the attention of the Support Manager any issues which may impact on clients or the Client
9. To be familiar with all policies of the Client; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times
10. To be familiar with and work in accordance with the Client performance management system, including measuring change performance and monitoring satisfaction, is adhered to
11. To work at all times in accordance with the confidentiality policy of the Client
12. To comply with data protection legislation, ensure information sharing procedures are adhered to at all times
13. To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to, and to work in a non-judgemental way, within the guidelines of equal opportunities and anti-discriminatory practice
14. To work safely and responsibly, ensuring that safety and lone working procedures are followed and that you do not endanger yourself, your colleagues or service users
15. To work in accordance with staff values and ethos as described in our staff agreement
16. To constantly raise an awareness of abuse locally
17. To assist with providing cover for absent colleagues during periods of sickness, holidays, etc, as requested by the Support Manager. Head of Services or CEO
18. To carry out any other duties commensurate with the level of this post

Person Specification

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

Never miss our latest vacancies by signing up to our mailing list and receive them straight to your inbox.