Humber Recruitment is excited to be recruiting on behalf of our valued client for a Customer Service Administrator

This is a fantastic opportunity for an experienced Customer Service Administrator to join a leading service provider.

You will be joining a small and friendly team that acts as the first line of defence for answering customer queries over the phone, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure customers receive the highest standard of service delivery.

Working Hours – Monday to Friday – 09:00 to 16:30 (30 minute lunch)

Job Type – Full Time (temporary-to-permanent role)

A background in the service sector or industrial stores would be beneficial.

Detailed Tasks and Responsibilities Include:

• Managing key clients and accounts and responding to all customer e-mail and telephone enquiries
• Being the first point of contact by telephone for external and internal customers
• Raise and send estimates to customers for machinery parts orders
• Produce and process orders
• Provide correct part details to the Parts Manager to be sourced by the supplier
• Organise sub-contractors

Required Skills

• Excellent telephone manner
• Exemplary customer service skills
• Attention to detail
• Highly organised
• Excellent written and verbal communication skills
• Ability to work under pressure
• Good knowledge of Microsoft operating systems
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Innovative thinker who is positive, proactive and readily embraces change

Benefits

• Company pension
• On-site parking

To apply for the position, simply click the apply button below and complete the resulting form. For more information on the role, call the Humber Recruitment team on 01472 729768 and we will be happy to assist. You can see our full list of current vacancies by clicking here.