Pricing Coordinator

Humber Recruitment are resourcing a Pricing Coordinator for our client to be based at their site near Heathrow Airport.

Objective/Purpose of the Role

Freight Forwarding supplies and combines freight services, information management and added value into integrated solutions. As part of the Client’s Group, Freight Forwarding supports the Client’s capacity to offer customers one partner to support their supply chain challenges worldwide.

The Product function is the commercial driver of their growth. The department’s purpose is to win, retain, and develop profitable business. The pricing team is accountable for specific support activities for the Client’s freight forwarding commercial owners in business development, product, and operations.

Working as part of the Pricing team, the Pricing Co-Ordinator is responsible for the daily support of the Client’s network and Pricing Manager to ensure customer’s demands are met, covering, but not limited to, forwarding activity, quotations, billing queries and reporting – delivered to the highest standard, keeping in mind attention to detail and business acumen. Pricing Co-Ordinators are responsible for:

• Providing pricing & ad hoc rates to overseas partners, offices, BDM’s and customers
• Quoting all spot shipments from the Client’s network and tenders that cannot be answered with self-serve tools
• Reporting and analysing quote statistics and trends
• Transition of won shipment information to the correct operational team
• Create and maintain pricing tools (spreadsheets, calculators, databases)
• Inform pricing updates to relevant support teams for WWICs, CargoWise-1, GeoBid, etc. as required
• Corrective Actions – identify and implement changes in the process to improve overall company performance

Dimensions and Quantities

• Reporting to the Business Support Manager
• Based at the London Branch
• Full time, 5 days (Monday-Friday) 37.5hrs per week
• Hours to be determined with the Pricing and Tender Manager for best coverage
• No Direct Reports

Key Activities / Accountabilities

General

• Always abide by the Client’s Code of Conduct and all other policies and procedures, maintaining a professional approach, behaviour and confidentiality at all times
• Show a willingness to undertake additional roles to meet the needs of your department and colleagues
• Identify and report optimisation possibilities in approach, processes and policies
• Act as a representative of your department and the Client, always promoting a professional image
• Model the company values in day-to-day interaction internally and externally
• Ensure all activities are made in accordance with industry best practice, ISO, standard operating procedures, regulatory compliance and Health and Safety
• Update your job knowledge through access to company and local training showing a commitment to continual professional development
• Ensure that you have an excellent understanding and working knowledge of all aspects of Health and Safety. Familiarise yourself with the rest of the Health & Safety Manuals as appropriate, including Risk Assessments and COSHH
• Always keep the working environment clean and tidy
• Any other duties as required by the Client

Pricing and Quotations

• Qualify and respond to Client Network and Agent pricing requests on behalf of the UK business pointing them to the self-serve tools where applicable or undertaking quote and pricing as required within the agreed SLA
• Follow-up and report monthly on the success of quotes completed
• Complete the pricing for local, regional, and global tenders received by the UK Tender / Product team, including the Sales Owners and Branch teams for existing or targeted UK accounts
• To provide technical knowledge and support to the business and network
• Contact carriers for rates & information related to quotations when information is not available in Client tools (WWICS / WEBCARGO / G-R8 etc)
• Analyse volume and pricing data from clients and networks to guide commercial decisions
• Update and maintain pricing databases and tools
• Issue quotations in a single format/system, and record for customer account record
• Analyse data and information to guide commercial decisions
• Participate in projects improving processes and competitiveness
• Identify and transfer sales leads from the network to appropriate sales teams
• Collect market and pricing feedback for improvement of new customer sales and margin on existing customers

Compliance

• Ensure proper & timely handover of bookings, customer contract agreements and relevant details to all involved with operations
• Provide complete and timely information regarding new business to concerned parties within the network
• Support product managers with monthly KPI reports and additional activities as agreed
• Ensure you always work in a proactive manner
• Comply with the Client’s global sales process and commercial policy

Person Profile

Essential Technical experience

• Vocational working and thinking level
• Strong numeracy skills
• Experience in the freight forwarding and logistics industry
• Good knowledge of freight products & operational processes (Import and Export, Air, Sea and Road)
• Good communication/telemarketing and negotiation skills
• High level of Microsoft Excel skills
• Fully PC literate and able to use various platforms and software
• Customer Satisfaction and entrepreneurial mindset
• Fluent in written and spoken English

Required Behavioural Competencies

• Able to build credible relationships with others
• Able to work collaboratively as part of a team
• Effective written and verbal communication skills
• Being able to plan and prioritise workloads is essential
• Creative ideas for improvements within the recruitment function
• Ability to take responsibility for own workload
• Ability to work in a fast-paced environment with variable & simultaneous requests being made
• Self-motivated and enthusiastic approach to work at all times

To apply for the position, click the apply button below or at the top of the page and complete the form. For more information on the role, call our team on 01472 729768 and we will be happy to assist. You can visit our jobs page to see our full list of available vacancies.

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